Ioannis Guia send his creations by Colissimo, operator of delivery of the compagny ‘La Poste’. The buyer receive his parcel by its factor to the address of delivery prefilled during its purchase and signs a distribution note acknowledgement. If absent, the buyer or the recipient of the ordered product receives a notice of passage of its factor, allowing it to remove the products ordered, at the nearest post office, for a period of fifteen days.
All stages of the order are available on the account of the buyer and on the website of La Poste.
For any delivery, an e-mail will be sent to the Client informing him of the departure of its goods.

Delivery charges are displayed when filling your order. 

The order is shipped no later than within a period of 20 working days ( 4 weeks) as of the mail of confirmation of order, to the address on this email

Article L121-21-8-3 of the French Consumer Code holds that the right of withdrawal cannot be exercised for “Supply contracts for goods made to the consumer’s specifications or substantially personalised”.

However, Ioannis Guia wishes to offer his customers a greater guarantee of quality and satisfaction than that provided by the law. Thus, he does offer the client the opportunity to request one additional retouch of the article within thirty days of his or her purchase. However all the postal charges must be paid by the client, including the return of the article to the designer and the return of the article to the client after the alteration.

Please  read carefully our legal notice and specially the articles about ORDER/ DELIVERY/RIGHT OF WITHDRAWAL to have further informations and details.