These general terms and conditions of sale, hereinafter referred to as the “Terms” govern the terms of distance selling between any user of the site ioannisguia.com who wishes to make a purchase on the website ioannisguia.com (hereinafter referred to as “the user”) and the society sarl GUIA, headquartered at 10 rue Roger-Verlomme, 75003 Paris, France (hereinafter referred to “IOANNIS GUIA”).
These terms are the only terms applicable in the distance selling of goods on the website www.ioannisguia.com. At any time IOANNIS GUIA may have to modify some of these provisions. These changes will be effective as soon as they are online and will be applied to all orders placed after these changes are online. IOANNIS GUIA considers that by validating their order, the user has duly taken note of the terms and accepts them without reservation.
CUSTOMER’S IDENTIFICATION & ORDER
The user must identify themselves to place an order: Name, address and e-mail are necessary. A hotel, a temporary holiday address, or a PO Box, are not acceptable.
The user is required to verify the completeness and accuracy of information provided to IOANNIS GUIA during registration and when ordering. Consequently, IOANNIS GUIA cannot be held liable for any errors or inaccuracies in the user’s delivery address.
Placing an order constitutes acceptance of product price and description.
After filling the order form for made to measure and checkout, the user receives an email informing them that their order has been registered. Order registration does not necessarily mean order acceptance, and IOANNIS GUIA reserves the right to refuse or cancel any order for a legitimate reason (payment issues, past record …).
The order is valid and made to measure once that the payment is fully received.
The prices listed on the ioannisguia.com website are shown in EURO. All orders are charged and billed in Euro only. The prices listed on the website for European Union Countries are inclusive of all taxes, including VAT. Any change in the applicable rate of VAT could be reflected in product prices. However, prices will not change once an user’s order is validated.
These prices do not include set order processing and delivery fees. The amount may vary depending on the product ordered and will be specified on the order form before confirmation of purchase.
The ioannisguia.com website offers the visitor two payment methods:
– Payment by banc transfer
IOANNIS GUIA accepts payments by banc transfer in order to validate the payment
banc CIC Paris Centre Entreprises
IBAN : FR76 3006 6109 1100 0102 0730 166
BIC : CMCIFRPP
– Payment by check at our adress:
Sarl GUIA- atelier GUIA 10 rue Roger-Verlomme, 75003 Paris, France
IOANNIS GUIA delivers to all countries and send his creations by Colissimo, operator of delivery of the compagny ‘La Poste’. The buyer receive his parcel by its factor to the address of delivery prefilled during its purchase and signs a distribution note acknowledgement. If absent, the buyer or the recipient of the ordered product receives a notice of passage of its factor, allowing it to remove the products ordered, at the nearest post office, for a period of fifteen days. All stages of the order are available on the account of the buyer and on the website of ‘La Poste’.
The order is shipped no later than within a period of 20 working days ( 4 weeks) as of the mail of validation of order,( once that full payment is received, including all taxes and fees), to the address on this email. This period may vary depending on the season, especially when our workshop is on the realization of our collection or closed for holidays.
Neither the carrier nor IOANNIS GUIA can be made responsible for failure to deliver in the case of force majeure or inaccuracy in the delivery address.
Each user is responsible for checking the packaging condition of the delivery and its contents when the order is delivered. In the case of complaints about possible defects or signs of damage to the items (missing item, damaged parcel …), the user must write his observations on the order form at the time of delivery, and confirm them by email to customer service.
RIGHT OF WITHDRAWAL
Article L121-21-8-3 of the French Consumer Code holds that the right of withdrawal cannot be exercised for “Supply contracts for goods made to the consumer’s specifications or substantially personalized”.
However, Ioannis Guia wishes to offer his customers a greater guarantee of quality and satisfaction than that provided by the law. Thus, he does offer the client the opportunity to request one additional retouch of the article within thirty days of his or her purchase. However all the postal charges must be paid by the client, including the return of the article to the designer and the return of the article to the client after the alteration.
Conditions relating to request
The right to or possibility of retouch only applies to the extent that the product is returned in perfect condition, packed in its original packaging, complete and showing no signs of damage and no obvious trace of use beyond a simple fitting. All labels must be present. IOANNIS GUIA reserves the right to refuse an exchange if the goods returned do not meet these conditions.
Returns for additional retouch policy
Without exception all returns for additional retouch must be notified in advance by e-mail to customer service who will issue a return number and tell the user how exactly to proceed.
Return shipping costs are the sole responsibility of the user.
IOANNIS GUIA reserves the right to refuse to accept returns of which they have not have been notified or which do not follow the instructions above. Returns which do not respect this procedure and for which the parcel was lost during transport cannot be taken into account by IOANNIS GUIA. A customer who did not follow Customer Service’s instructions as part of an exchange cannot request compensation.
Our workshop will proceed with retouch of the article upon receipt of the return package.
A certain amount of information and personal data are required to manage orders and improve relations with the user. For this reason, IOANNIS GUIA is committed to protecting the privacy of users visiting its website and assures them their personal information will remain confidential.
Furthermore, in accordance with French Law No. 78-17 of 6 January 1978 relating to data protection, the user has the right to access, rectify and delete their personal data.
The use of the website ioannisguia.com is strictly for personal use. All texts, comments, articles, illustrations and images, whether they be visual or sound elements, including the underlying technology, and reproduced on the site ioannisguia.com are protected under copyright, patents and image law. IOANNIS GUIA retain full ownership. Any reproduction or representation of all or part of the site constitutes an infringement that may incur the civil and criminal liability of its perpetrator.
SETTLEMENT OF DISPUTES
These Terms and Conditions of Sale are governed and construed in accordance with the laws of France.
The parties shall seek, before any litigation, an amicable agreement, and are reminded that the search for an amicable solution does not interrupt the period of warranty. Moreover, IOANNIS GUIA ‘s responsibility, under these terms and conditions, may not exceed an amount equal to amounts paid or payable during the transaction which gave rise to the liability, whatever the cause or type of action concerned.
Any dispute of any nature or contention relating to the formation or execution of the order, even if the warranty is enforced or if there are multiple defendants, will be, in default of amicable agreement, within the exclusive jurisdiction of the Court whose jurisdiction covers our headquarters.
The fact that any clause in the terms and conditions of sale becomes non-invocable, null and void, illegal or unenforceable because of any law, regulation or following the final decision of a competent court may not challenge the validity, legality, enforceability of the remaining provisions of these terms and conditions of sale, and shall not relieve the user from performing their contractual obligations.